Frequently Asked Questions: What is the offer? Now You can choose between two options shown on the cart page i. Frequently Asked Questions: What is ready to ship? Sold out. Key Specifications :. Time 8 Business days. Orders from remote locations might be slightly delayed.
Time business days basis destination country. Charges Approx. EUR 4. In this mode of payment cash is collected in advance. Ruby Hairpin Set 5 reviews. Add To Cart. The Details: The headpiece is approximately 15 cm long. The 2 hairpins are approximately 8 cm long. Adorned with gold and red florals, chains, and small crystals.
Customer Reviews. Talk to a stylist We were tired of browsing sketchy sites with no customer support so we started EMD. Free Shipping Welcome to modern day cheongsam shopping. Customers Also Love These. Custom Chopsticks with Silk Slip 70 reviews. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
These changes will not affect your use of the product. In addition, as we informed you in the description of the product on our website, we may make the following changes to the product, but if we do so we will notify you and you may then cancel your order and receive a refund for any products paid for but not received. The costs of delivery will be as displayed to you on our website. In some cases, we might decide not to charge you for delivery costs because of the quantity or your loyalty as a customer.
During the order process, we will let you know when we will deliver the products to you. If the products are goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order. By goods, we mean a wholesale order. If our supply of the products is delayed. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
You own a product which is goods once we have received payment in full. We may need certain information from you so that we can supply the products to you, for example, a sizing choice and delivery address. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract and Clause We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a product to:. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing when you decide to end the contract and whether you are a consumer or business customer:.
You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;.
If you are ending a contract for a reason set out at a to e below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:. If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.
These rights, under the Consumer Contracts Regulations , are explained in more detail in these terms. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products see Clause Your right as a consumer to change your mind does not apply in respect of:.
If you are a consumer you have 14 days after the day you or someone you nominate receives the goods. Even if we are not at fault and you are not a consumer who has a right to change their mind see Clause 8.
A contract for goods completed when the product is delivered, downloaded or streamed and paid for. To end the contract with us, please let us know by doing one of the following:. Call customer services on [] or email us at katouch katouch.
Please provide your name, home address, details of the order and, where available, your phone number and email address. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us by using the address on the business card included in your package.
Please call customer services on [] or email us at [katouch katouch. You must send off the goods within 14 days after telling us you wish to end the contract. We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances including where you are a consumer exercising your right to change your mind you must pay the costs of return. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
However, we may make deductions from the price, as described below. If you are exercising your right to change your mind:. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. For example, if you used a gift voucher to pay for the goods we may provide you with gift vouchers as a refund.
We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:. For information about how to return a product to us, see Clause 9. We may end the contract for a product at any time by writing to you if:.
We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products that will not be provided. How to tell us about problems.
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at [] or write to us at [katouch katouch. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights.
These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www. If your product is goods, for example, clothing, the Consumer Rights Act says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or if they are not suitable for posting allow us to collect them from you.
We will pay the costs of postage or collection. The price of the product which excludes VAT will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
You must pay for the products before we dispatch them. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act
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